This is all the troubleshooting you need to use Show My Homework (SMHW). Please read this through, and if you are still having issues, then contact ICT Support for assistance.
The SMHW website should be used for all troubleshooting. The App will do most things but ultimately works slightly differently, and we cannot support it.
Nobody has to log in to see homework - it is visible to any one, any where - click on the Calendar at the top of the schools SMHW page, and filter to your lessons. (although some homeworks may be made 'private', requiring you to log in.)
New Students eg Yr7 Click for SMHW help Guide for new users (PDF)
Students:
If you have used a school computer, you have all the information you need:
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On the SMHW website, click Forgot Password, and enter your school email address eg joe.bloggs@priestlands.hants.sch.uk
Remember, this is your school computer username joe.bloggs with the addition of @priestlands.hants.sch.uk
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Now sign in to your school email - www.office.com and choose Outlook. See our email guide on the help page for Email.
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Read the SMHW email, and click the Reset Password link. Set a password. 10+ characters including uppercase, lowercase, number and symbol eg Password@1
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Or you can sign in to SMHW using the 'Sign in with Office 365' option - this is your school email and school password.
Parents:
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You cannot create the student account. They must do it themselves.
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If you have an existing account, log in to it and add the student using their Parent Code (see below for instructions)
If you are a new parent, then select the option 'I dont have an account', and create one, using the Parent Code.
Nobody uses the Student PIN.
You only need to remember 2 things to log in - a username and a password. The username is an email address.
New students will need to use their school email address. (Exisiting students may be using personal email addresses. At any time they can be changed by the student within the App.)
Every student is provided with school email. Their email address is their normal computer username @priestlands.hants.sch.uk; So Joe Bloggs logs on to our computers as joe.bloggs His email address is therefore joe.bloggs@priestlands.hants.sch.uk
If you have forgotten your password, you can use the Forgot password link on the log on page. Students - This will only work if you have set an email address. If you have not set an email address within your account, you must use your PIN to gain access. If you no longer have access to the email address that you set, you have caused yourself a big problem and you will not be able to proceed any further and will have to contact ICT Support on the link below .........unless.....
....If you have forgotten your password, and you are still logged in via the App, it will allow you to change your password to something new WITHOUT having to type the old one. Change it in the App via Menu - Settings - Personal Details - Password.
Still having problems? -
Problem with the App? Use the Website. If you can log in and navigate then it is not a password/username issue. Delete the App from your device, download it again from your relevant App Store, and set it up from fresh.
If you feel there is a problem with the website/app, please first check the suppliers Status page available on: http://status.showmyhomework.co.uk/
Still having problems? Contact Priestlands ICT Support for assistance