Show My Homework (SMHW) / satchel:One
ICT Support
- Email / Teams / Office 365
- SMHW (This Page)
Show My Homework, part of Satchel One Click for SMHW Help Guide for new users (PDF, see page 2) |
Below is all the troubleshooting you need to use Show My Homework (SMHW). Please read this through, and if you are still having issues, then contact ICT Support for assistance.
The SMHW website should be used for all troubleshooting; The App will do most things but ultimately works slightly differently, and we cannot support it.
New Students eg Year 7 Click for SMHW help Guide for new users (PDF, see page 2)Students:
Nobody uses the Student PIN. |
You only need to remember 2 things to log in - a username and a password. The username is an email address. New students will need to select the SIGN IN WITH OFFICE 365 button and use their school information. Yr9+ - If you have forgotten your password, you can use the Forgot password link on the log on page. Enter the email address you have registered against your account. ....If you have forgotten your password, and you are still logged in via the App, it will allow you to change your password to something new WITHOUT having to type the old one. Change it in the App via Menu - Settings - Personal Details - Password. |
When you first join the school, you are given 2 sheets, 1 with Student and Parent codes, see opposite, and our SMHW help Guide for new users (PDF)
Students have a PIN, but we dont use them - instead follow the instructions in our new users guide - you will be using the 'Sign in with Office 365' option. Parents have a Parent Code (that can be used for up to 5 'parents'). Both expire after 3 months. Letters in student PINs must be typed in Capitals (but we dont use the student PINs).
Two Parents could choose to create an individual account each using their own email addresses, or they could choose to share one account, we dont care; the parent email address is simply used to send your Forgotten Password reminders to, or you can also elect to turn on a weekly 'digest' email in your Account Settings - this gives a summary of the students homework. |
The Student PIN is visible to the Parents (but we dont use them*) The Parent Code is visible to the Student. Parents - on your website Dashboard*, at the bottom of the box for each child, click Show student's PIN to reveal their unique PIN*. Within the app, Menu - Settings - Student Management. *You DO NOT NEED THE PIN unless you have completely lost control of your registered personal email address and need to change the registered email - this will only be valid for Yr10/11 who did not have their school email address registered for them in SMHW; |
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Students - Find your Parent Code*:
The Parent Code should only be used to create a NEW parent account - it should not be used if the parent has simply forgotten their existing logon - in this instance they use the Forgot Password links.
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Parents - Add an additional child: Parents, to add additional siblings to your account, click Account Settings from the top left of the screen. Link another student to your account can be found in the bottom right. Type their Parent Code in there and submit. In the App, click Menu - Settings - Student Management, and click the + |
Still having problems? -
- SMHW video giving a full overview of the product
- Getting Started for Parents
- Getting Started for Students
- Show My Homework Help Centre
Problem with the App? Use the Website. If you can log in and navigate then it is not a password/username issue. Delete the App from your device, download it again from your relevant App Store, and set it up from fresh.
If you feel there is a problem with the website/app, please first check the suppliers Status page available on: http://status.showmyhomework.co.uk/
Still having problems? Contact Priestlands ICT Support for assistance