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Priestlands School

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01590 677 033

North Street, Lymington, Hampshire SO41 8FZ

info@priestlands.hants.sch.uk

Show My Homework (SMHW) / satchel:One

satchelOne logoSMHW logo

Show My Homework
All school homework is published via Show My Homework. It is accessible via a website and an App.
https://www.satchelone.com/
Find the app in Google Play or Apple App Store by searching for 'Show My Homework'
The app is currently called 'Satchel One (previously SMHW)'

Click for SMHW Help Guide for new users (PDF, see page 2)

 

Below is all the troubleshooting you need to use Show My Homework (SMHW). Please read this through, and if you are still having issues, then contact ICT Support for assistance.
The SMHW website should be used for all troubleshooting; The App will do most things but ultimately works slightly differently, and we cannot support it.

 

New Students eg Year 7        Click for SMHW help Guide for new users (PDF, see page 2)

Students:
If you have used a school computer, you have all the information you need:

  • On the SMHW website, or app
  • press the 'Sign in with Office 365' option - you will be prompted for your Office365 details, which are your school email and school password
  • eg   joe.bloggs@priestlands.hants.sch.uk
    Remember, this is your school computer username     joe.bloggs    with the addition of     @priestlands.hants.sch.uk


Parents:

  • If you have an existing account with an older sibling, log in to it and add the new student using their Parent Code (see below for instructions on obtaining your code).
  • If you are a new parent, then select the option 'I dont have an account', and create one, using the Parent Code - this should have been supplied to the new student, 

Nobody uses the Student PIN.

 

You only need to remember 2 things to log in - a username and a password. The username is an email address.

New students will need to select the SIGN IN WITH OFFICE 365 button and use their school information.
Existing students in Yr9+ may be using personal email addresses. At any time the registered email address/username can be changed by the student within the App; We currently ask that every student changes their registered email address to their school email. They will then ignore the normal SMHW logon method and instead select the SIGN IN WITH OFFICE 365 button.

Yr9+ - If you have forgotten your password, you can use the Forgot password link on the log on page. Enter the email address you have registered against your account.
If you have NOT SET an email address within your account,  If you are not using your school email address but instead are using a personal address, and you no longer have access to that personal email address, you have caused yourself a big problem...you must use your PIN to gain access (Parents can find this, see below) or contact ICT Support on the link below .........unless.....

....If you have forgotten your password, and you are still logged in via the App, it will allow you to change your password to something new WITHOUT having to type the old one. Change it in the App via Menu - Settings - Personal Details - Password.
You can also change your email address/username on that screen. If your username is set to your school email you should make use of the 'Sign In with Office 365' option.

 

When you first join the school, you are given 2 sheets, 1 with Student and Parent codes, see opposite, and our SMHW help Guide for new users (PDF)

 

Students have a PIN, but we dont use them - instead follow the instructions in our new users guide - you will be using the 'Sign in with Office 365' option.

Parents have a Parent Code (that can be used for up to 5 'parents'). Both expire after 3 months.

Letters in student PINs must be typed in Capitals (but we dont use the student PINs).

 

Two Parents could choose to create an individual account each using their own email addresses, or they could choose to share one account, we dont care; the parent email address is simply used to send your Forgotten Password reminders to, or you can also elect to turn on a weekly 'digest' email in your Account Settings - this gives a summary of the students homework.

 

The Student PIN is visible to the Parents (but we dont use them*)

The Parent Code is visible to the Student.

Parents - on your website Dashboard*, at the bottom of the box for each child, click Show student's PIN to reveal their unique PIN*.

Within the app, Menu - Settings - Student Management.

*You DO NOT NEED THE PIN unless you have completely lost control of your registered email address and need to change it;
Forgot passwords are reset using the forgot password link.

 

Students - Find your Parent Code*:

Only possible in the website:
Students - access Account Settings from the top left of the screen.
Your Parent Code is listed on the bottom right hand side of this screen.

The Parent Code should only be used to create a NEW parent account - it should not be used if the parent has simply forgotten their existing logon - in this instance they use the Forgot Password links.

*Your Parent Code is only visible when using the website, not the App.

 

Parents - Add an additional child:

Parents, to add additional siblings to your account, click Account Settings from the top left of the screen. Link another student to your account can be found in the bottom right. Type their Parent Code in there and submit.

In the App, click Menu - Settings - Student Management, and click the +

TeamSatchel Help article and video

Still having problems? -

Problem with the App? Use the Website. If you can log in and navigate then it is not a password/username issue. Delete the App from your device, download it again from your relevant App Store, and set it up from fresh.

If you feel there is a problem with the website/app, please first check the suppliers Status page available on:  http://status.showmyhomework.co.uk/

Still having problems? Contact Priestlands ICT Support for assistance